FAQ & Contact
Orders consisting of only clothing/accessories will be shipped within 1-2 business days. If the order is placed on a Friday, expect it to be processed Monday.
Custom MX Seat Covers will be shipped within 3-7 business days. If the order is placed on a Friday, it will be processed Monday. If “Custom Patches” are ordered, please allow 2 additional manufacturing days.
USPS First-Class Shipping
4-7 business days (on average, not guaranteed)
USPS Priority Mail Shipping
2-3 business days (on average, not guaranteed)
International Shipping (USPS International)
USPS First-Class Int’l: 10-45 business days
USPS Priority Int’l: 6-10 business days
Thrill Seekers Collection is not liable for lost or stolen packages. If the tracking confirms the package as “DELIVERED” at the address provided, then neither the carrier service nor Thrill Seekers Collection is liable.
All of our packages are scanned throughout the shipping process. Your package is scanned in at your mailbox before it is delivered. We recommend signing up for text or email updates on the tracking page. It is possible that the postman dropped it off at a neighbors. Please be sure to check with your neighbors and local postman for miss delivered packages.
We cannot file a lost claim on your behalf. To file a claim with USPS please follow this link: https://www.usps.com/help/claims.htm
Please notify us immediately if the wrong address was inputted during checkout so we can update it before shipping. If the item is already shipped then we are not liable for lost package or delivered packages. We recommend immediately calling USPS to change the delivery address. We cannot do this for you. Only the recipient on the package can call and change the delivery address.
We will not re-ship, replace or refund orders if lost for wrong addresses. It is up to the client to give correct information. No exceptions.
All returned “Invalid Address” packages will be charged a $10 restocking fee.
Each of our custom gripper seat covers are hand crafted and made to order. Therefore, we do not accept returns on these items. If you have any questions, please reach out to us at firstname.lastname@example.org.
If you are not satisfied with the product that was sent to you, you have 7 business days to reach out to our team at email@example.com to resolve any issues.
We are always on the lookout for athletes and Thrill Seekers who are exceeding limits. Want to be sponsored? We are now accepting 'sponsor me' video submissions. Send us a clip of you doing rad sh*t and tell us why we should sponsor you. Get creative and stay true to yourself.
We choose the photos we post based on clarity of the photo, how well the Thrill Seekers item (eg patch on back of seat cover or logo on clothing) is shown, what the person is doing in the photo and finally if the photo aligns with our brand.
Our Moto Gripper seat covers are top-of-the-line gripper seat covers that have been designed and tested FOR RIDERS, BY RIDERS.
-Increases traction and control for riders
-Customizable to match your bike colors and theme
-6 Raised Gripper Ribs, spaced 2 inches apart along the top of the seat for MAXIMUM grip
-Water resistant, non-slip material
-Made in the USA
The Thrill Seekers seat customizer is strictly a visual representation of the seat cover you are choosing to order. It is not an exact replica of your seat or seat cover. Please contact us if you have any questions regarding your creation.
Note: The “Camo”, “Hawaiian Print” and Limited Edition prints are not made with our signature “Rubberized grip material”. It is rather a durable Poly-based material.
Custom Side Patches are a BOLD Standard Font and will add 2 days to production of the seat cover.
Processing time on our HANDMADE seat covers is 3-7 business days. Custom patches add 1-2 manufacturing days.
Cleaning Your Seat: DO NOT use heavy degreasers when cleaning.
STEP 1: Remove your seat from the bike and lean against wall (This allows the seat foam to drain after getting wet, instead of absorbing moisture and getting HEAVY!)
STEP 2: Fill up a bucket with soap & water
STEP 3: Get a cleaning brush, dip it in the soapy water and SCRUB A DUB DUB.
STEP 4: Spray off the soap with a hose.
STEP 5: Let seat dry for 1-2 hours
STEP 6: Bolt your seat back on and go SHRED!
This is the best way to keep your colors true and your cover fresh!