faq

SHIPPING & DELIVERY

How soon will my order ship?
– Orders consisting of only apparel will be shipped within 1-2 business days. If the order is placed on a Friday, it will be processed Monday. – Custom MX Seat Covers will be shipped within 3-5 business days. If the order is placed on a Friday, it will be processed Monday. If “Custom Patches” are ordered, please allow 2 additional manufacturing days.
Lost Packages: What if my package is marked as a ‘delivered” but I didn't receive it?
-Thrill Seekers Collection is not liable for lost or stolen packages. If the tracking confirms the package as “DELIVERED” at the address provided, then neither the carrier service nor Thrill Seekers Collection is liable. -All of our packages are scanned throughout the shipping process. Your package is scanned in at your mailbox before it is delivered. We recommend signing up for text or email updates on the tracking page. It is possible that the postman dropped it off at a neighbors. Please be sure to check with your neighbors and local postman for miss delivered packages. -We cannot file a lost claim on your behalf. To file a claim with USPS please follow this link: https://www.usps.com/help/claims.htm
Mis-delivery or Wrong Address
– Please notify us immediately if the wrong address was inputted during checkout so we can update it before shipping. If the item is already shipped then we are not liable for lost package or delivered packages. We recommend immediately calling USPS or FedEx to change the delivery address. We cannot do this for you. Only the recipient on the package can call and change the delivery address. – We will not re-ship, replace or refund orders if lost for wrong addresses. It is up to the client to give correct information. No exceptions. – All returned “Invalid Address” packages will be charged a $10 restocking fee.
When can I expect my package to be delivered?
USPS First-Class Shipping
Avg. Fulfillment Time: 24 hours excluding weekends
Ship Time: 4-7 business days (on average, not guaranteed)

USPS Priority Mail Shipping
Avg. Fulfillment Time: 24 hours excluding weekends
Ship Time: 2-3 business days (on average, not guaranteed)

International Shipping (USPS International)
Avg. Fulfillment Time: 1-2 days excluding weekends
– USPS First-Class Int’l: 10-45 business days
– USPS Priority Int’l: 6-10 business days

Sponsorship & Brand Ambassadors

Can I get sponsored?
We are always on the lookout for athletes and Thrill Seekers who are exceeding limits. We are not accepting sponsorship resumes or applications at the time but keep killing it and we will find you!
How do you choose who to post photos of?

We choose the photos we post based on clarity of the photo, how well the Thrill Seekers item (eg patch on back of seat cover or logo on clothing) is shown, what the person is doing in the photo and finally if the photo aligns with our brand.

Still have a lingering question? Shoot us a message!

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